{"id":27127,"date":"2026-09-14T15:59:37","date_gmt":"2026-09-14T15:59:37","guid":{"rendered":"https:\/\/icebergmanagement.ca\/?p=27127"},"modified":"2026-09-14T15:59:37","modified_gmt":"2026-09-14T15:59:37","slug":"did-you-know-the-answer-is-in-the-question","status":"publish","type":"post","link":"https:\/\/icebergmanagement.ca\/en\/employee-coaching-training\/did-you-know-the-answer-is-in-the-question\/","title":{"rendered":"Did you know? The answer is in the question"},"content":{"rendered":"\n\n\n    <section class=\"wysiwyg section\">\n        \n<span class=\"absolute top-0 left-0\" ><\/span>        <div class=\"flex flex-col gap-12 || lg:wrapper lg:grid-col\">\n                            <div data-lenis-prevent class=\"overflow-y-auto bg-glacier border border-whitish rounded-md relative h-fit transition-[top,max-height] duration-300 order-1 || max-lg:wrapper lg:mt-0 lg:order-none lg:[.hide-nav_&#038;]:max-h-[calc(100vh-theme(spacing.16))] lg:max-h-[calc(100vh-var(--header-h)-theme(spacing.16))] lg:sticky lg:[.hide-nav_&#038;]:top-8 lg:top-[calc(theme(spacing.8)+var(--header-h))] lg:col-span-4 xl:col-span-3\">\n                    \n<div class=\"sticky-bar || h-fit p-8 || lg:mt-0\">\n    <div class=\"wysiwyg-container || mb-8\">\n    <h3><span style=\"font-weight: 400;\">Does this article appeal to you?<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">This is probably because you are looking for a hand in human resources management. Find out how we can support you in the areas covered :<\/span><\/p>\n<p><a href=\"https:\/\/icebergmanagement.ca\/en\/service\/skills-development\/\" class=\"btn-secondary\"> <span>Skills Development<\/span> <\/a><\/p>\n<p><a href=\"https:\/\/icebergmanagement.ca\/en\/service\/human-resources-management\/organizational-development\/\" class=\"btn-secondary\"> <span>Organizational Development <\/span> <\/a><\/p>\n<\/div>            <span class=\"flex flex-col gap-4 mt-8 pt-8 border-t-[0.5px] border-dark\">\n                <a href=\"https:\/\/icebergmanagement.ca\/espace-conseils\/\" class=\"w-fit btn-primary\"  target=\"_blank\" rel=\"noopener\" >\n        Back to Advice Centre    <\/a>\n    <a href=\"https:\/\/yfwr-zgpvh.maillist-manage.net\/ua\/Optin?od=11287ecae6a0c5&#038;zx=1278175a3&#038;lD=17406472927e1bbf&#038;n=11699f7510b8dd9&#038;sD=17406472914768bd\" class=\"w-fit btn-primary\" target=\"_blank\" rel=\"noopener\">\n        I want to sign up for the newsletter    <\/a>\n        <\/span>\n    <\/div>\n                <\/div>\n                        <div class=\"order-2 [&#038;_.section:first-of-type]:!mt-0 [&#038;_.section:last-of-type]:!mb-0 || max-lg:wrapper lg:order-none lg:col-start-5 lg:col-span-8\">\n                <div class=\"wysiwyg-container \">\n    <h2>Did you know? The answer is in the question<\/h2>\n<p>The most powerful question I&#8217;ve learned in my 20-year career hasn&#8217;t given me an answer. It was a question that offered a way of thinking. After more than 20 years of supporting organizations, I have observed something. The companies that make the best decisions aren&#8217;t necessarily the ones that find the answers the fastest. They are often the ones who take the time to ask better questions. At first glance, this may seem counterintuitive. However, it is often the quality of our questions that determines the quality of our decisions.<\/p>\n<h2>Our Brains Love Quick Answers<\/h2>\n<p><strong>\u00a0<\/strong>When a problem arises, we want to act. We organize a meeting. We are looking for solutions. We are launching an action plan. We are creating a committee. In short, we want to fix the situation. This reflex is normal. It shows a desire to move forward. However, it comes with a risk: that of solving the wrong problem. The answers change when the questions change.<\/p>\n<h2>The Posture of the Influential Leader<\/h2>\n<p>As a coach, I often observe that managers feel pressure to have all the answers. However, true leaders are often those who know how to create a space for reflection. Asking a good question takes courage. It means accepting suspended judgment, questioning one&#8217;s own assumptions, and be curious. Instead of convincing, the leader makes people think. Instead of solving problems alone, it <a href=\"https:\/\/icebergmanagement.ca\/en\/case-study\/well-being-at-work-strom\/\">develops collective intelligence<\/a>.<\/p>\n<h2>A\u00a0Simple\u00a0Technique<\/h2>\n<p><span data-contrast=\"auto\">During a training course on\u00a0<\/span><a href=\"https:\/\/site.lord-communication.com\/livre-art-de-la-question\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">The Art Questions<\/span><\/a><span data-contrast=\"auto\">\u00a0led by Lore communication, we discovered an approach that now\u00a0accompanies\u00a0me in my\u00a0intervention: the &#8220;Question Burst&#8221;, developed by Hal Gregersen from MIT<\/span><span data-contrast=\"auto\">2<\/span><span data-contrast=\"auto\">. The principle is surprisingly simple. A person presents\u00a0a real challenge. For a few minutes, the participants do only one thing: they ask questions. No answer. No suggestions. No advice.\u00a0At first,\u00a0the exercise\u00a0is destabilizing and requires a lot of restraint. Then, something interesting happens. The questions become deeper. Assumptions are being questioned. New perspectives are\u00a0emerging. Often, the\u00a0initial\u00a0problem is reformulated.\u00a0And it is precisely at this moment that the best solutions begin to emerge.\u00a0The best questions\u00a0don&#8217;t\u00a0always seek answers. I realized that some questions have\u00a0a different\u00a0purpose. They are not used to\u00a0get\u00a0an immediate answer. They serve to make us think<\/span><\/p>\n<h2>For example:<\/h2>\n<ul>\n<li>What are we avoiding?<\/li>\n<li>Who hasn&#8217;t been heard yet?<\/li>\n<li>What would be the risk of not changing anything?<\/li>\n<\/ul>\n<p>These questions slow down the conversation. This is often excellent news. Slowing down for a few minutes can avoid hours of effort invested in the wrong direction.<\/p>\n<h2>A Challenge for You<\/h2>\n<p>Challenge yourself and try the technique at your next meeting.<\/p>\n<ol>\n<li>Choose an important issue.<\/li>\n<li>For five minutes, forbid solutions. Instead, invite each participant to ask only open-ended questions; that is to say, who do not answer each other with &#8220;yes&#8221; or &#8220;no&#8221;.<\/li>\n<li>The best ideas may appear after the twentieth question rather than after the first answer.<\/li>\n<\/ol>\n<h2><strong>\u00a0<\/strong>In Conclusion<\/h2>\n<p>In a fast-paced world, we feel the pressure to respond quickly and take action. Yet the most complex challenges rarely require instant answers. They first ask us to take the time to understand. Asking a good question is much more than a communication technique. It&#8217;s a <a href=\"https:\/\/icebergmanagement.ca\/en\/employee-coaching-training\/how-to-become-an-exceptional-leader\/\">leadership posture<\/a>. It also means recognizing that the best solutions often emerge from <a href=\"https:\/\/icebergmanagement.ca\/en\/employee-coaching-training\/what-is-collective-facilitation\/\">collective reflection<\/a> rather than an individual response. Because, very often, the quality of our decisions depends on the quality of our questions.<\/p>\n<p><span style=\"font-size: 12px;\"><a href=\"#_ftnref1\"><span>Source: <\/span><\/a><\/span><\/p>\n<p><span style=\"font-size: 12px;\"><a href=\"#_ftnref1\"><span>[1]<\/span><\/a> <span>Gregersen, H. (2018). Questions are the answer: A breakthrough approach to your most vexing problems at work and in life. <\/span>Harper Business.<\/span><\/p>\n<\/div>                \n<span class=\"flex flex-col gap-5 mt-12 pt-8 border-t-[0.5px] border-dark || lg:grid lg:grid-cols-subgrid lg:gap-5\">\n    <span class=\"grid grid-cols-[4.6875rem_auto] gap-6 || lg:col-span-4 \">\n        <span class=\"w-full aspect-square rounded-full overflow-hidden\">\n            <img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"126\" src=\"https:\/\/icebergmanagement.ca\/wp-content\/uploads\/2025\/03\/Caroline_coach1-1-e1752521904580-150x126.jpg\" class=\"w-full h-full object-cover\" alt=\"Portrait of the author\" srcset=\"https:\/\/icebergmanagement.ca\/wp-content\/uploads\/2025\/03\/Caroline_coach1-1-e1752521904580-150x126.jpg 150w, https:\/\/icebergmanagement.ca\/wp-content\/uploads\/2025\/03\/Caroline_coach1-1-e1752521904580-1536x1290.jpg 1536w, https:\/\/icebergmanagement.ca\/wp-content\/uploads\/2025\/03\/Caroline_coach1-1-e1752521904580-2048x1720.jpg 2048w, https:\/\/icebergmanagement.ca\/wp-content\/uploads\/2025\/03\/Caroline_coach1-1-e1752521904580-1920x1612.jpg 1920w, https:\/\/icebergmanagement.ca\/wp-content\/uploads\/2025\/03\/Caroline_coach1-1-e1752521904580-1400x1175.jpg 1400w, https:\/\/icebergmanagement.ca\/wp-content\/uploads\/2025\/03\/Caroline_coach1-1-e1752521904580-1024x860.jpg 1024w, https:\/\/icebergmanagement.ca\/wp-content\/uploads\/2025\/03\/Caroline_coach1-1-e1752521904580-640x537.jpg 640w, https:\/\/icebergmanagement.ca\/wp-content\/uploads\/2025\/03\/Caroline_coach1-1-e1752521904580-480x403.jpg 480w, https:\/\/icebergmanagement.ca\/wp-content\/uploads\/2025\/03\/Caroline_coach1-1-e1752521904580-350x294.jpg 350w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/>        <\/span>\n        <span class=\"flex flex-col gap-0.5\">\n            <p>Caroline Thomson, CRHA, CPCC, ACC<\/p>\n            <span class=\"alt-surtitle || font-tertiary tracking-[0.05em]\"><p>Certified Professional Coach &#038; Certified Trainer<\/p>\n<\/span>\n        <\/span>\n    <\/span>\n    <span class=\"lg:justify-self-end lg:self-end lg:col-start-5 lg:col-span-4 \">\n            <a href=\"https:\/\/icebergmanagement.zohobookings.com\/#\/caroline-thomson\" class=\" btn-primary\" target=\"_blank\" rel=\"noopener\">\n        Schedule a connection call    <\/a>\n    <\/span>\n<\/span>\n            <\/div>\n        <\/div>\n    <\/section>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Ma\u00eetrisez l&#8217;art de la question pour stimuler la r\u00e9flexion, renforcer votre leadership et prendre de meilleures d\u00e9cisions en \u00e9quipe.<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"wds_primary_category":98,"footnotes":""},"categories":[98],"tags":[],"class_list":["post-27127","post","type-post","status-publish","format-standard","hentry","category-employee-coaching-training"],"acf":[],"_links":{"self":[{"href":"https:\/\/icebergmanagement.ca\/en\/wp-json\/wp\/v2\/posts\/27127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/icebergmanagement.ca\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/icebergmanagement.ca\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/icebergmanagement.ca\/en\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/icebergmanagement.ca\/en\/wp-json\/wp\/v2\/comments?post=27127"}],"version-history":[{"count":0,"href":"https:\/\/icebergmanagement.ca\/en\/wp-json\/wp\/v2\/posts\/27127\/revisions"}],"wp:attachment":[{"href":"https:\/\/icebergmanagement.ca\/en\/wp-json\/wp\/v2\/media?parent=27127"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/icebergmanagement.ca\/en\/wp-json\/wp\/v2\/categories?post=27127"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/icebergmanagement.ca\/en\/wp-json\/wp\/v2\/tags?post=27127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}